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Seller Payment Guarantee - How it works



Ship your item as described...

When you make a sale, the buyer commits to purchase the item as described. Disclose all relevant details about the item to be sure the buyer knows exactly what they will be getting.

  • Accurately describe the item — including condition, flaws, color, and size.
  • Take good photos — the more the better.
  • Package the item with care — so it arrives in the same condition as when it was shipped.
  • Ship the item within 3 business days. Be sure to confirm shipment in the app.
    Note: The buyer can cancel the transaction if the item is not shipped on time.
  • Getting Paid.

    Once the carrier informs us that the item has been delivered:

    1
    The buyer has 3 days to confirm the item is as specified and provide a rating. If the buyer hasn’t submitted a rating after 2 days, we’ll send them a reminder. And if the buyer doesn’t rate you after 3 days, we’ll give you a rating so you can get paid.
    2
    You then rate the buyer.
    3
    Funds are added to your balance. You can use your balance to treat yourself to any of the millions of items on Mercari. Or you can cash out by going to My Page > Balance >

What can I sell on Smaxusa?

Almost anything. If it ships, you can most likely sell it. We do have a bunch of things that may not be sold on Smaxusa. This includes things you don’t own. Illegal things like drugs, weapons and counterfeit items. And things that are not safe to ship (like flammable items).

3 Keys to a great listing:
1
Take good photos — the more the better. Shoppers like to see your items from every angle.
  • Make the first photo your best. It will be front and center in your listing.
2
Describe the item fully — including everything from condition, flaws, color, size, category, and brand can increase the likelihood that it will sell.
  • Use brand name. Shoppers tend to search by brand and product name, like “Apple iPhone” or “Coach handbag”.
3
Price fairly - set a price that is in line with other listings on the app. Search similar listings to see what an item like yours sold for.
  • Include shipping. Items with shipping included sell up to 5x faster.

Your item sold. Now what?

Next steps:
1
Package the item with care so it arrives safely. Attach the shipping label.
2
Ship within 3 business days using a valid tracking number.
3
Confirm your shipment in the Vendor Panel.
  • Experiencing a delay? Let the buyer know via a transaction message. The buyer can cancel this transaction if the item is not shipped on time.

Reliable sellers deliver orders as promised.

To protect the marketplace for everyone, frequent cancellations may impact your selling privileges.


Purchased an item. Now what?

1
Sellers have up to 3 business days to ship your item. We suggest reaching out to the seller if your item is not shipped by then.
2
We’ll let you know when the item has shipped. This includes the tracking number so you can track your delivery.
3
Item delivered? Rate the seller within 3 days. Take a moment to inspect your item when it arrives.
  • If the item is delivered as specified, rate your seller. The rating releases payment to the seller.
  • If you don’t rate the seller within 3 days, Smaxusa will issue a neutral auto-rating on your behalf.
  • If there’s a problem, don’t rate the seller. Rating the seller completes your order. Contact us in the website instead.
4
Your transaction is now complete. Enjoy your purchase. All sales are final after the buyer has rated the seller.

Money Back Guarantee

Buy with confidence. Smaxusa does not release the payment until the item is delivered and the buyer confirms it is as specified. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item.